Knowledge Management

Knowledge Management: Helping organizations answer the question, ‘if only we knew what we know’

Get Started with Knowledge Management

Knowledge Management - People Process TechnologyIn today’s increasingly complex digital environment, it is critical for organizations to make the most of their internal knowledge in order to achieve operational excellence, offer the best possible services, spark innovation, and meet stakeholders’ needs.

Consistent, systematic knowledge management practices can help organizations achieve these goals. Read more…

KM strives to make knowledge useful, usable, adaptable, and re-useable; KM is designed to ensure knowledge — both in people’s heads and in the form of tangible assets – is used to its fullest potential within an organization.

Knowledge Management is about helping organizations ensure that they can best take advantage of its internal expertise, skills, and know-how. It includes helping organizations respond to the challenge, “we don’t even know what we know” – a common issue as organizations become more complex and work becomes distributed across locations and silos.

It’s about supporting the flow of knowledge across boundaries and silos in order to foster creativity, spark innovation, and enable the development of new knowledge.


Read more about related Knowledge Management work and practices:

KM Assessments

The first step in launching a new knowledge management program. Capture, review, and analyze the current state of knowledge management within an organization or department. What’s working, what’s not? Where can KM make the most difference? What effective practices are already in place that can be enhanced? Read more about KM assessments

KM Strategies

Develop a future vision for KM within the organization — what could we achieve through effective KM practices? What are the goals and objectives for a KM program? Further details about developing a KM strategy… 

KM Tactics and Implementation

Putting ideas into practice: determining how to achieve the knowledge management goals and objectives. Develop a roadmap and implementation plan as well as recommendations for long-term governance and assessment. More about tactics and implementation
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