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KM Strategy

Establishing a vision for the future through effective KM practices

 An organizational Knowledge Management (KM) strategy should articulate a vision for KM within a particular organization or department. The KM strategy should establish goals and objectives for the future and make the case for KM. The strategy should build upon knowledge gleaned through the course of the KM assessment but also focus on new possibilities for the future. 

Considerations for KM Strategy Development

Examples of the types of questions to ask and issues to consider during strategy development:

  • Where could KM make the most impact within our organization?
  • What could we achieve if we were sharing knowledge more consistently and systematically?
  • How could we use knowledge better in order to encourage creativity and spark innovation?
  • If we know what others within the organization were doing, how could it help improve work across silos?
  • How can we better connect people with the knowledge they need to do their work?
  • How can we make knowledge more easily findable or discoverable?
  • How can we use systems or technology to bridge connections between staff in different locations?
  • How could we deliver better services to key stakeholders if we knew more about what they needed or how they used our services?
  • If only we knew more about ____, could we deliver better services/products?
  • What knowledge do we need that we don’t currently have?

Once the vision, goals, and objectives have been established and agreed upon, the next step is to develop a plan for implementation. Implementation usually includes several different tactics, initiatives, activities, and other methods which together will help advance the organization in achieving its goals.

Developing a KM Program 

For organizations striving to improve in any of these areas, we recommend the following process:

 1Asssessment:

Undertake a full assessment of the current KM environment.

 2Strategic Direction:

Develop a vision for the future, with goals and objectives for KM.

 3Tactical Plan:

Establish a plan for how to get from the current state to the future state via tactics and an implementation roadmap.

 4Implementation:

Begin to implement new tactics, initiatives, activities, and ways of working together to integrate good KM practices such as Knowledge Curation into the fabric of the organization or department.

 5Assessment & Course Correction:

Review, assess, and refine KM tactics and the course of action as needed.

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