Knowledge Management Tactics

Knowledge Management Tactics: 

Developing, Adapting, Refining KM Tactics

After conducting a thorough knowledge management assessment and establishing goals and objectives for the future, the next step is to figure out how to accomplish these goals.

Highly-successful KM programs share a common feature: they do not rely on a magic bullet or single tactic to "solve" KM issues. Instead, these organizations implement a portfolio of practices, methods, and other initiatives to embed good KM practices into all elements of work.

There is not a one-size-fits-all approach to Knowledge Management. When working with clients, we put together a portfolio of KM approaches, tailored to meet that organization's needs. We aim to put in place multiple tactics to support all goals and objectives. Tactics, methods, and other initiatives should be tailored to fit an organization's unique culture.

KM Tactics Development

When we work with clients, we draw upon knowledge management theory and research, best practices, and lessons learned from other organizations. Theory and research provide structure and a starting point -- a foundation upon which we can build a plan. Practice and experience with a variety of organizations informs our approach. But input and ideas from staff shape the direction of any tactical plan. Ideally, staff are key participants in the process and help to develop, define, adapt, and apply ideas for implementation in ways that will best suit the organization. Since KM is so strongly connected to organizational culture, it is critical that staff help shape tactics to ensure they fit within your culture.


Key considerations for implementation:

  • Who: who will be responsible for developing, launching, sustaining, and evaluating the success of a particular tactic?
  • What: how is each tactic or initiative defined? Determine how it will be implemented, shaped, or adapted to fit your organization.
  • When: what's the timeline for developing, launching, and assessing each tactic?
  • Why: how does each tactic connect to the KM goals and objectives?

Furthermore, how do all of the tactics and other approaches fit together? Develop a master plan for tactical implementation, including sequencing, programmatic assessment, and long-term plans for governance and sustainability.