Capture what your team knows. Share what works.
FireOak helps organizations design knowledge bases that actually get used -- not forgotten.
What Is a Knowledge Base?
We help you build (or rebuild) knowledge bases that align with how your team works – and how your organization grows.
🌿Why It's Worth Building
The right knowledge base can:
- Reduce staff onboarding time
- Prevent repeat mistakes
- Improve cross-team visibility
- Support compliance and security
- Lay the foundation for AI-driven content discovery
But most knowledge bases fail because they're too messy, too shallow, outdated, or too hard to maintain. We fix that.
What We Do
Structure & Taxonomy
Design an intuitive framework so content is findable
Content Audit
Review what exists and identify gaps or duplications
Governance & Workflow
Define roles, ownership, and review schedules
Editorial Guidance
Help staff write content that's useful, consistent, and on-brand
Tool Optimization
Improve what you're already using -- or guide selection of a better fit
SOP & Documentation Integration
Embed procedures into your knowledge ecosystem
Platform-Agnostic Approach
We've helped teams build knowledge bases in:
- SharePoint Online
- Confluence
- Notion
- Airtable
- Custom wikis
- Google Sites
We'll work with your team and tech stack – or help you choose what comes next.
Common Use Cases
- New staff onboarding and SOP access
- Internal process documentation
- Cross-functional project coordination
- "Single source of truth" for projects, programs, IT, or Operations
- Scaling KM in distributed or hybrid teams
Want a knowledge base your team actually uses -- and trusts?
