Knowledge, Information, and Data

What is Knowledge? Information? Data?

Knowledge Management at FireOak StrategiesStarting at the bottom of the pyramid, data is a string of numbers, whereas information provides structure and context to numbers as words. Knowledge goes even further. Knowledge is actionable, applied information -- the expertise or know-how that allows someone to make sense out of the information and be able to do something with it. In addition, there are two types of knowledge:

  • Tacit knowledge: the knowledge people carry around in their heads.
  • Explicit knowledge: knowledge that is articulated, captured and presented in a format such as a report, blog post, email or other sort of printed or digital asset.

Data, Information, or Knowledge? Two Examples: 

Example 1: Chocolate Chip Cookies


Data
 is the number of chocolate chips in the bag.  Information is the cookie recipe printed on the back. Knowledge is what your grandmother uses to make the best cookies that you've ever tasted -- or what you use to follow the directions and fill in the gaps that aren't included in the recipe (how to turn on the oven, where to find a baking sheet, how to use a mixer).

 

Example 2: Travel Logistics

The series of zeroes and ones stored inside of the barcode of an airline boarding pass is an example of data.  Information that can be derived from this data includes such descriptive details such as the flight number is "AA198" and that it is an American Airlines flight from JFK to Milan, and that it departs at 5:15 PM.

Knowledge is the application of data and information that allows a person or organization to act, make informed decisions, or process the data and information in meaningful ways. For instance, knowledge includes knowing that I should get to the airport in New York by 3:00 p.m. in order to make the flight, that that the flight usually arrives 30 minutes early, that it takes approximately an hour to collect luggage and clear customs at that hour of the afternoon.