About Knowledge Management
What is Knowledge Management?
Knowledge management is the process of formally creating, capturing, securing, sharing, and re-using an organization’s internal information and knowledge.
Benefits of Good Knowledge Management
There are tons of benefits of putting a knowledge management strategy into action,
but here are a few of our favorite outcomes:
1
Minimize knowledge walking out the door
Regular staff turnover, anticipated retirements, layoffs, and unexpected staff changes can all lead to knowledge walking out the door. Address this issue head-on in a proactive way through good KM practices.
2
Improved findability
Make it easier for staff to find what they’re looking for or discover new knowledge by browsing. A common pain point for staff is how long it takes to find what they’re looking for.
3
Improved operational efficiency
Eliminate wasted time due to reinventing the wheel, rebuilding content, creating something from scratch rather than relying on existing knowledge.
4
Strengthen security
Knowledge management and information security go hand-in-hand. A good knowledge management program balances security and sharing, and it prevents organizational knowledge from unexpectedly leaking out.
5
Improved self-service resources
Make your introverts, new team members, and remote staff extra happy by giving them the knowledge and tools they need to be successful — without needing to ask for help from other colleagues.
6
Happier staff!
When staff have easy access to organizational knowledge, trust what they find, and know what the expectations are for knowledge management, it leads to happier staff members.
Getting Started
Consulting services
Whether you’re just getting started with knowledge management or you’re ready to undertake a specific initiative such as designing a new knowledge base, designing a modern intranet, or kicking off an effort for improved knowledge capture, FireOak is here to help.
Learn more about FireOak’s knowledge management consulting services and how we can help develop a strategy for your organization.
