Levels of Knowledge Management
For an organizational Knowledge Management (KM) strategy to be most effective, it should hit various levels:
- Personal or individual
- Department, project, or team
Efforts can occur at any or some combination of these levels, but in most organizations, particularly large, complex organizations, it is important to consider all four.
The following table provides an overview of what KM can look like at each level and some questions to consider.
What KM Looks Like
Questions to Consider
Individuals manage their own "information overload;" personal knowledge curation is in effect; personal reflective learning
How can I improve my workflows? Where can I improve? How can I use technology to better manage push/pull of knowledge?
Department, Project, Team KM
The ways in which groups create, collect, secure, share, and reuse the data, information, and knowledge they produce and that for which they are responsible
Is the group disseminating these materials in the most effective manner? Is there a balance between push and pull knowledge sharing? Are the systems being used conducive for group turnover?
A strategy or approach that is coordinated across departments, usually a top-down effort
Does senior management support the organization's KM efforts? Do employees have the necessary motivation to support or engage in KM efforts? Are activities or efforts consistent across departments?
Extending the KM strategy to address connected or affiliated individuals -- partners, members, vendors, customers, clients, Board members, stockholders, etc.
Are those outside of the organization able to exchange knowledge with members of the organization in the most effective, efficient manner?
Depending upon an organization's strategy -- specifically, the goals and objectives for knowledge management -- different tactics should be used to implement KM in a meaningful way. The set of tactics will depend on which level(s) of KM are being targeted as part of the overarching strategy.