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Tag: Getting Started with Knowledge Management

a locked safe and open filing cabinet balanced on a scale

Balancing Security and Sharing

For most organizations, it can be a challenge to balance the need to protect and secure data with the need to promote internal knowledge sharing. But it doesn’t have to be the case.

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Designing a Community of Practice

Communities of practice (CoPs) are often deployed by organizations as an effective way to bring together people working in a common or cross-cutting area.

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Levels of Knowledge Management

A look at four levels of knowledge management (KM): personal or individual; department, project or team; organization-wide; and inter-organizational.

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Knowledge Base Analytics

Imagine this scenario.  You and your team put in the sweat, from research to implementation, and you have rolled out a shiny new knowledge base to your users.  Better yet, it’s being used!

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Knowledge Management: Findability vs. Discoverability

One of the top symptoms we encounter when diagnosing knowledge management problems is hearing “I can’t find what I’m looking for” or “I have to troll around in shared folders to learn about stuff.” Both of these statements are indicators of findability and discoverability challenges.

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