Why CRM Implementations Are So Hard
CRM implementations have a way of exposing decisions organizations didn't realize they needed to make. Here's why process, data, governance, behavior, and technology all matter to getting CRM right.
Technology Strategy
Articles on technology strategy, digital modernization, platform evaluation, technology roadmaps, organizational growth, and executive decision-making.
Latest
Buy Versus Build in the Age of AI
AI has made software faster and less expensive to build, but the initial build is only part of the equation. Here’s what executives should consider when weighing custom development against a commercial platform.
What Happens When Your Approved Software Adds AI?
What happens when approved software gains new AI capabilities? Learn how organizations can adapt technology governance as cloud platforms continue to evolve.
Questions Every Board Should Ask About AI
A practical guide to the questions boards should ask about AI strategy, governance, risk, and organizational readiness—helping board members provide thoughtful oversight without needing to become AI experts.
Why the Best First Enterprise AI Projects Are Often the Boring Ones
The best first enterprise AI projects are often the least exciting. Learn why practical improvements like AI meeting notes, enterprise search, and knowledge capture frequently deliver greater long-term value than more ambitious AI initiatives.
Organizations Are Adapting to a New Operating Environment
AI may be changing the technology landscape, but the bigger shift is happening inside organizations. As leaders rethink knowledge management, governance, security, budgeting, and strategy, a new operating environment is beginning to emerge.
Choosing an MSP Isn't Just a Technology Decision
Choosing an MSP isn't just a technology decision. It's an operational, governance, and leadership decision that can shape how your organization scales, communicates, and manages change.
Over-Documentation Is Not Knowledge Management: Designing Systems for Clarity and AI Readiness
Most organizations don’t struggle with a lack of documentation — they struggle with poorly designed knowledge systems. Over-documentation creates friction, slows decisions, and undermines AI initiatives. Effective knowledge management is not about capturing everything. It’s about structuring signal.
The Problem with "Best Practices" in Technology Strategy and Digital Transformation
“Best practices” promise certainty in technology strategy and digital transformation. But without context — your governance model, knowledge structure, and mission — they often create friction instead of clarity.
Before Any Platform Migration, You Need a Defensive Backup (And No—It's Not the Same Thing as a Regular Backup)
Platform migrations are one of the riskiest moments in your digital ecosystem. A defensive backup protects you from silent data loss, mapping errors, and workflow failures. Learn why it matters and what every organization should capture before making a move.
Architecting for AI: Why the Future of AI Starts With the Decisions You’re Making Today
Architecting for AI is about building clear systems, managing knowledge intentionally, and making technology decisions that support long-term scale, governance, and mission-aligned growth.
🚴Chasing the Yellow Jersey: What the Tour de France Can Teach Us About Technology Strategy
The Tour de France rewards consistency, teamwork, and thoughtful decision-making over time. Effective technology strategy isn't much different.
