Enterprise Knowledge Management
What is enterprise knowledge management?
When we refer to “enterprise knowledge management,” we’re referring to the ways in which an organization as a whole manages its internal knowledge and information — whether that knowledge is stored in people’s heads or captured in knowledge assets.
Enterprise knowledge management includes the organization-wide processes, procedures, practices, and systems for managing, securing, and transmitting information and knowledge. Often, processes and/or platforms for managing knowledge are adopted by departments or teams in silos within an organization. But with enterprise knowledge management, our focus is on transitioning from ad hoc, uncoordinated, or siloed processes and platforms to a more cohesive, organization-wide approach.
Moving from an ad hoc approach to knowledge management to an enterprise approach is a journey and takes time, process improvements, and change management. The best way to get started with knowledge management is to conduct a current state assessment to examine current processes, platforms, policies, and unofficial practices in place throughout the organization.
Recognized Expertise
FireOak Strategies was named “Knowledge Management Company of the Year” for 2019 by CIOReview for knowledge management consulting companies/services.
Knowledge Management Posts
Knowledge management articles from the FireOak team
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It’s Time to Retire Your File Servers
While on-premises file servers (i.e., the S:\ drive) may have been the go-to solution in the past for collaboration, they pose several knowledge management and cybersecurity challenges – as well other operational issues – for organizations. It’s time to retire file servers in favor of more modern technologies.
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SharePoint Online Analytics
Want to understand how your SharePoint Online (SPO) site is performing? Take a look at these analytics, all of which are part of SharePoint’s native capabilities.
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Quiet Hiring as a Knowledge Management Strategy
Adopting quiet hiring as part of a holistic knowledge management strategy is a powerful way to make the most of your organization’s internal knowledge, skills, and expertise.
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Top Intranet Analytics & Metrics Every Organization Should Track
What data points should your organization be tracking to monitor the health of the intranet? Following are the top intranet analytics and metrics every organization should track, analyze, and act upon, regardless of what platform your intranet is using.
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The Hidden Pitfalls of Vendor Lock-In
Is your organization stuck with a platform because you can’t figure out a reasonable way to get your data out? Be aware of the very real possibilities of vendor lock-in.
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Security Risks with ChatGPT & Artificial Intelligence (AI)
While ChatGPT and other AI platforms have tons of work-related benefits, they also introduce new security risks for organizations. Read more about the risks and FireOak’s recommendations.
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The Importance of Cloud to Cloud Backups
5 reasons why you should use cloud-to-cloud backups to protect your data stored in cloud platforms.
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Ten Ways to Use an Intranet to Build Community, Connections, and Engagement
Ten tips for using your organizational intranet to build community and connections among staff, while also fostering employee engagement.
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6 Reasons Why Most Organizations Should Invest in an Intranet
In today’s digital workplace, all organizations with more than a handful of employees should have an intranet. Here are six key reasons why your organization should invest in an intranet.
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New Article Series — Building and Maintaining a Modern Intranet
Introducing FireOak’s new series all about modern intranets — with tips and tricks, best practices, actionable insights, and more.
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Building a Modern Intranet
A well-designed, modern intranet can be a key component of a successful knowledge management strategy. A modern intranet should make it easier for staff to do their jobs, find what they’re looking for, collaborate with each other, and stay connected to the organization.
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What is Knowledge Management?
Knowledge management is the process of formally creating, capturing, securing, sharing, and re-using an organization’s internal information and knowledge.
Start the conversation
Reach out to schedule a time to talk. After we understand what you hope to accomplish and what problems you’re trying to solve, we’ll put together a custom proposal and work with you to get started on your engagement.