Many of our private sector clients are concerned with balancing security and sharing -- how to efficiently and effectively promote internal knowledge sharing and collaboration while still maintaining critical cybersecurity protections. Other clients have been focused on transforming internal operations using new or already-deployed platforms. A few examples:
Knowledge Management Portal Development. A large organization was having a difficult time securely managing information, data, and knowledge about a mission-critical platform. The FireOak team was enlisted to fully investigate and develop a holistic strategy. Specifically, the team hoped we could improve processes related to collecting, describing, organizing, sharing, and reusing information and knowledge about the product -- and that we could do so in secure ways. Read the full case study...
Office 365 Strategy & Implementation Plan. A large organization with a substantial on-prem environment decided to move to Office 365. While the organization had an IT department responsible for handling all technical aspects of the migration, senior executives on the business side of the organization were concerned with how this transition might impact staff. Leadership was also concerned that this initiative would simply migrate their on-premises problems to the cloud. Instead, they wanted to ensure that their adoption plans were designed to promote true transformation in how staff work, and they wanted our help in envisioning what that could mean. The FireOak team was brought in to help the business focus on organizational readiness -- defining the business case for this change, promoting transformation, identifying likely operational impacts and security implications, and determining how to effectively facilitate culture change. We led the way in developing the necessary documentation, priorities, and strategies related to the Office 365 rollout.
Knowledge Management Strategy Development, Tactics, and Implementation Plan. The data and analytics division at a regional healthcare provider was experiencing several common knowledge management challenges. Staff were having trouble finding data, information, and knowledge they knew existed; digital files were disorganized and difficult to access; unnecessary silos had built up between groups; and staff were wasting time recreating reports from scratch. In addition, it was taking an exceptionally long time for new analysts in the division to get up to speed. The Chief Medical Officer reached out to our team to properly evaluate and address the situation. Among others, our goals included improving organizational effectiveness, operational efficiencies, and staff morale. Once root causes were determined, we worked closely with a small steering group to develop a strategy and direction for the future. From there, we facilitated a series of workshops with the division to identify tactics and an implementation plan that would help the group get from the current state to the future state described in the strategy. Our team brought in outside expertise and best practices, facilitated the process, and then helped fill in gaps. The result was a practical, actionable implementation roadmap. By the end of our engagement, the organization was well-positioned to move forward and continue with their implementation journey.