Knowledge Management Services
Knowledge Base Development
Build a new knowledge base, update an existing knowledge base, or migrate between platforms
Knowledge Base Services
Are your staff frustrated at how hard it is to find the information they need to do their work? Do staff waste time searching for and downloading documents, policies, forms, or templates? Do you need a better way to provide self-service information to board members, staff, customers, or other stakeholders?
We can help. We’ll make it easier to connect people to the information and knowledge they need to be successful. Developing or revamping an existing knowledge base to match today’s needs might be the solution.
When you work with FireOak Strategies, you work with information and knowledge management experts. We’ll design and implement a knowledge base using your preferred platform — we’re not here to sell you a new system. We’ve worked with all of the major platforms including Microsoft 365, Salesforce, ServiceNOW, and many more.
FireOak’s Knowledge base (KB) services include:
- Developing a new knowledge base from scratch
- Enhancing or updating a knowledge base and its content
- Reconceptualizing an outdated knowledge base
- Providing curation services
- Developing and implementing a custom taxonomy for an organizational knowledge base, including categories and tags
- Assessing an existing knowledge base and making recommendations for next steps to enhance findability and discoverability
- Migrating knowledge bases between platforms
Read more:
Recognized Expertise
FireOak Strategies was named “Knowledge Management Company of the Year” for 2019 by CIOReview for knowledge management consulting companies/services.
Start the conversation
Reach out to schedule a time to talk. After we understand what you hope to accomplish and what problems you’re trying to solve, we’ll put together a custom proposal and work with you to get started on your consulting engagement.
From the FireOak Blog
News and insights from the FireOak team about managing, securing, and sharing knowledge
Intranet Content for December
December’s intranet content provides ideas for celebrating this month’s holidays and reflecting on the past year’s goals and achievements, concluding our 2024 series.
Intranet Content for November
Discover engaging intranet content ideas for November, including ways to celebrate National Entrepreneurship Month, promote stress awareness, share Thanksgiving gratitude, and provide remote work wellness tips for the colder months. Keep your team inspired and connected with these timely themes!
Information Security Considerations for Digital Transformation
As organizations move forward with their digital transformation efforts, incorporating robust information security measures cannot be an afterthought — they must be inherent at every step of the transformation journey.
