Knowledge Base Development
Self-Service Knowledge Bases
Are your staff frustrated at how hard it is to find the information they need to do their work? Do staff waste time searching for and downloading documents, policies, forms, or templates? Do you need a better way to provide self-service information to board members, staff, customers, or other stakeholders?
We can help. We’ll make it easier to connect people to the information and knowledge they need to be successful. Developing or revamping an existing knowledge base to match today’s needs might be the solution.
When you work with FireOak Strategies, you work with information and knowledge management experts. We’ll design and implement a knowledge base using your preferred platform — we’re not here to sell you a new system. We’ve worked with all of the major platforms including Microsoft 365, Salesforce, ServiceNOW, and many more.
Ready to talk to a knowledge management consultant?
FireOak Strategies has been helping organizations around the world enhance their approaches to knowledge management since 2010.
We’re here to listen, conduct KM assessments, coach organizations through the discovery process, and help solve all types of organizational information and knowledge management problems.
Recent Articles
News and insight from the FireOak team about managing, securing, and sharing knowledge
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KMWorld 2019 Highlights
The KMWorld 2019 conference kicked off on Monday, November 4 in Washington, DC. Many of the sessions have been focused on technology and the ways in which good KM practices can drive innovation.
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What We’re Reading — October 21, 2019
The FireOak team keeps an eye out for and shares the most interesting articles, reports, and case studies related to managing, sharing, and securing information, data, and knowledge.
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What We’re Reading — October 14, 2019
The FireOak team keeps an eye out for and shares the most interesting articles, reports, and case studies related to managing, sharing, and securing information, data, and knowledge. Here are some snippets from what we’re reading right now.
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Open Science Practices Produce Better Science
The September 20, 2019 public symposium, Advancing Open Science Practices: Stakeholder Perspectives on Incentives and Disincentives discussed the research ecosystem in depth.
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What We’re Reading — October 7, 2019
The FireOak team keeps an eye out for and shares the most interesting articles, reports, and case studies related to managing, sharing, and securing information, data, and knowledge. Here are some snippets from what we’re reading right now.
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The Dark Side of Open Data
The environment around research data management and open data has become incredibly complex—and the evolution doesn’t appear to be slowing down at all.
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What We’re Reading — September 25, 2019
The FireOak team keeps an eye out for and shares the most interesting articles, reports, and case studies related to managing, sharing, and securing information, data, and knowledge.
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Peer Review Week 2019 Highlights Quality in Peer Review
Peer Review Week is celebrating its 5th anniversary this week (September 16-20, 2019)! This year’s theme highlights “quality in peer review.”
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Childhood Cancer Awareness Month 2019 is supported by Open Access
Researchers around the world are working to develop cures for cancer. During September, which is globally recognized as Childhood Cancer Awareness Month 2019 (CCAM), we would like to acknowledge and thank the researchers, physicians, and publishers who make their findings, data, and publications openly accessible.
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MERL Tech 2019 Announcement
Join us at this year’s Monitoring, Evaluation, Research, and Learning (MERL) Conference in Washington, DC from September 5-6, 2019 where the FireOak team will have a demo table.
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Levels of Knowledge Management
A look at four levels of knowledge management (KM): personal or individual; department, project or team; organization-wide; and inter-organizational.
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Responsible Data Use: A 5 Days of Data Twitter Chat
Over the past few years, responsible data has become a hot topic within the world of international development and humanitarian aid. As funding agencies push for open data and data-driven decision making, and digital technologies continue to evolve, development workers, researchers, and other individuals involved in supporting aspects of the data lifecycle are becoming increasingly concerned with what it means to responsibly collect, manage, transmit, and share data in responsible ways.