Technical Expertise
We take our technical skills seriously
We pride ourselves on staying current with new trends, tools, technologies, platforms, and information security vulnerabilities.
We’re often found writing scripts to streamline workflows, building tools to make processes more efficient, and developing new ways to make systems more resilient.
Recent projects include:
- Developing a custom chatbot for a knowledge base
- Developing custom tools for on-the-fly language translation within an intranet
- Developing an “ingest app” to populate Salesforce and SharePoint knowledge bases
- Using the FireOak Acorn to remotely diagnose a client’s network outage
Experts in Today’s Major Platforms
Our team includes technical experts in all of today’s major platforms — Microsoft 365, Amazon Web Services (AWS), Salesforce, Google Workspace, WordPress, and more.
From the FireOak Blog
News and insights from the FireOak team about managing, securing, and sharing knowledge
Manipulative by Design: An Introduction to Dark Patterns
Dark patterns are deceptive techniques used in web design and marketing, which are designed to manipulate users into doing things they didn’t intend. Read on to learn more about Confirmshaming, The Roach Motel, and other dark pattern techniques.
Continue Reading → Manipulative by Design: An Introduction to Dark Patterns
FireOak’s Recommended Bitwarden Settings
Bitwarden is a great password management tool. Following are FireOak’s recommended Bitwarden settings, all of which we strongly recommend enabling for enterprise accounts. If possible, configure these organizational policies and settings before deploying for users.
It’s Time to Retire Your File Servers
While on-premises file servers (i.e., the S:\ drive) may have been the go-to solution in the past for collaboration, they pose several knowledge management and cybersecurity challenges – as well other operational issues – for organizations. It’s time to retire file servers in favor of more modern technologies.