Knowledge Base Development
Self-Service Knowledge Bases
Are your staff frustrated at how hard it is to find the information they need to do their work? Do staff waste time searching for and downloading documents, policies, forms, or templates? Do you need a better way to provide self-service information to board members, staff, customers, or other stakeholders?
We can help. We’ll make it easier to connect people to the information and knowledge they need to be successful. Developing or revamping an existing knowledge base to match today’s needs might be the solution.
When you work with FireOak Strategies, you work with information and knowledge management experts. We’ll design and implement a knowledge base using your preferred platform — we’re not here to sell you a new system. We’ve worked with all of the major platforms including Microsoft 365, Salesforce, ServiceNOW, and many more.
Ready to talk to a knowledge management consultant?
FireOak Strategies has been helping organizations around the world enhance their approaches to knowledge management since 2010.
We’re here to listen, conduct KM assessments, coach organizations through the discovery process, and help solve all types of organizational information and knowledge management problems.
Recent Articles
News and insight from the FireOak team about managing, securing, and sharing knowledge
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FireOak Receives National Women’s Business Enterprise Certification
FireOak Strategies receives the prestigious National Women’s Business Enterprise Certification from WBENC.
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New Article Series — Building and Maintaining a Modern Intranet
Introducing FireOak’s new series all about modern intranets — with tips and tricks, best practices, actionable insights, and more.
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Building a Modern Intranet
A well-designed, modern intranet can be a key component of a successful knowledge management strategy. A modern intranet should make it easier for staff to do their jobs, find what they’re looking for, collaborate with each other, and stay connected to the organization.
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What is Knowledge Management?
Knowledge management is the process of formally creating, capturing, securing, sharing, and re-using an organization’s internal information and knowledge.
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Penetration Tests vs. Vulnerability Assessments
Confused about whether your organization needs a penetration test or a vulnerability assessment? Read on to understand the difference between the two and when to use each.
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Is it time for your annual cloud platform check-up?
It’s incredibly easy for organizations to accumulate a ton of new cloud platforms. FireOak recommends conducting a cloud platform check-up on a regular basis — at a minimum, once a year.
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Website Vulnerability Assessment FAQ
FireOak conducts website vulnerability assessments for many of our clients. Here are some of the most frequently-asked questions — and our answers! — about these website vulnerability assessments.
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How Platforms Proliferate
We often get asked what’s the best knowledge management system. But getting a new system can lead to platform proliferation without addressing root causes.
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Knowledge Management FAQ
Here are a few answers to common questions about knowledge management.
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Balancing Security and Sharing
For most organizations, it can be a challenge to balance the need to protect and secure data with the need to promote internal knowledge sharing. But it doesn’t have to be the case.
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What We’re Listening to — Information Security Podcasts
The FireOak team keeps an eye out for and shares the most interesting audio based resources, like podcasts, related to managing, sharing, and securing information, data, and knowledge.
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Talking to your Board about Cybersecurity
FireOak’s tips for talking to your board and organizational leadership team about cybersecurity!