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FireOak Blog

News, articles, and updates from the FireOak consulting team

Knowledge Management

ARTICLES

Knowledge Base Analytics

Knowledge Base Analytics

Imagine this scenario.  You and your team put in the sweat, from research to implementation, and you have rolled out a shiny new knowledge base to your users.  Better yet, it’s being used!

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Findability vs Discoverability

Knowledge Management: Findability vs. Discoverability

One of the top symptoms we encounter when diagnosing knowledge management problems is hearing “I can’t find what I’m looking for” or “I have to troll around in shared folders to learn about stuff.” Both of these statements are indicators of findability and discoverability challenges.

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Forward Momentum with US Open Government Data

Forward Momentum in U.S. Open Government Data

Right before the end of the year, on December 21, 2018 the U.S. Congress passed The Open, Public, Electronic, and Necessary Government Act (also known as the OPEN Government Data Act), an act designed to break down information silos in the federal government, transforming inaccessible documents into open and usable data.

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KMWorld 2018

KMWorld 2018

FireOak Strategies, LLC is pleased to be a Platinum Sponsor of this year’s KMWorld event. We’ll be at the conference in Washington, D.C. from November 6-8, and we’ll be presenting at the co-located Office 365 Symposium. 

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